# Why Was My Contact Skipped?

Understand suppression behavior when DNC rules block outbound delivery. Read the FAQ guide in Hello Alex documentation.

Canonical HTML: https://docs.helloalex.ai/article/why-was-my-contact-skipped

Path: [Documentation](/) / [FAQ](/faq)

## Overview

Contacts are skipped to protect compliance and trust. If a number is on Do Not Call, outbound voice and SMS suppress delivery by design.

## How it works

- Suppression checks happen before send, so blocked contacts are excluded from batch and single-send workflows without consuming avoidable effort.
- Skipped counts and related fields provide visibility into what was suppressed, helping teams correct contact data or consent handling.

## Important fields

- **do_not_call column:** Set yes/true in CSV imports to add numbers to the registry.
- **doNotCallSkippedCount:** Returned on batch launches when numbers were suppressed.

## Use cases

- Skipped contact investigation
- Compliance-safe relaunch preparation

## Tips

- Good to know: removing a number from DNC should only happen when consent status has been revalidated.

## Next step

Review DNC entries for the affected contact and relaunch only after consent handling is confirmed.

## Related documentation

- [More FAQ guides](/faq)
- [Why Can't I Launch Calls or Campaigns?](/article/why-cant-i-launch) — Resolve launch blockers caused by inactive subscription state or low credits.