Hello Alex Docs

API Keys and Webhooks

Provision keys, verify event callbacks, and debug integration traffic. Read the Integrations guide in Hello Alex documentation.

Overview

Integrations are the control plane for automation because API credentials and webhook endpoints determine trusted system-to-system communication.

API keys authorize outbound requests to Hello Alex endpoints, while webhooks push lifecycle events back to your services.
Request logs provide evidence for signature checks, retries, and debugging when expected events fail to arrive.

API key: Bearer token for /api/v1 integration endpoints.
Webhook URL: Your server endpoint that receives signed Hello Alex call lifecycle events.

Good to know: key rotation and signature validation together are the fastest path to safer production webhook handling.

Keys are required for server-to-server access, so secure lifecycle handling is essential from day one.

Use the key with a simple authenticated request before enabling broader automation.

Active keys remain available in Integrations so authorized team members can view and copy the complete value whenever needed.
Legacy keys that predate retrievable encrypted storage show Reset required; reset immediately disables the old key and creates a replacement with the same permissions and expiry.
API key: Bearer token for integration endpoints.
Good to know: storing keys outside source control reduces accidental leak risk and incident response overhead.
Backend API integration
Credential hygiene workflows

Webhooks reduce polling overhead by sending events as they happen.

Add signature verification and replay-safe processing in your receiver service.

You register an HTTPS endpoint and verify signatures, so only trusted payloads are processed.
Delivery logs reveal retries and failures, which helps harden downstream handlers before scale.
Webhook URL: Your server endpoint for events.
Good to know: idempotent handlers prevent duplicate side effects during retry scenarios.
Near-real-time status syncing
Automated internal notifications

Logs turn integration failures into actionable evidence instead of guesswork.

Set a regular review cadence for error-class responses and unresolved delivery retries.

Filtering by endpoint and status quickly isolates failed traffic patterns across API and webhook workflows.
Payload inspection connects transport outcomes to application behavior, which speeds debugging and recovery.
Status code: HTTP response from your endpoint or API.
Good to know: log checks right after config changes catch regressions before business impact grows.
Post-deploy integration validation
Webhook incident triage

Create a scoped API key, configure one webhook endpoint, and confirm signed delivery in logs.